Delivery & Returns
***** Thank you so much for purchasing with us. We know there will be a lot of questions re returns in coming months so here is our info.
We expect to be inundated with late returns so we have to put strict terms in place.
Please read these terms before returning your item......
Orders delivered prior to March 10th 2020 - 10 working day returns policy (2 weeks) stands and returns will not be accepted at this stage.
Orders delivered from March 11th 2020 until further notice - returns will be accepted if received within 20 working days which gives lots of time to try on and return. Post offices are open with strict social distancing in place in every town so please ensure you send off your return well within the 20 working days so it arrives back to us on time. There could be postal delays.
Due to limited staff so please bear with us allowing at least 10 days for refunds to be processed.
Stay safe & well.
Ireland & NI - €4.90 (2-3 Working Days) - with DPD couriers
(DPD mostly delivers within 2 working days)
Orders placed on Mon-Friday before 12pm are dispatched same day and usually received by the customer within 2 working days. But we do ask customers to be aware that there can be delays due to a surge or orders or storms etc and especially coming up to Christmas and to allow 2-3 days. Orders placed after 12pm on Friday or on weekends are shipped the next working day.
UK - €5.95 (3 - 4 working days)
EUROPE - €12 (4 - 5 working days)
USA & CANADA - €15 (4 - 10 working days)
AUSTRALIA & NEW ZEALAND - €15 (7 - 14 working days)
Please note that while we do our utmost to ensure that all items are available, we may from time to time experience an issue in stock availability and be unable to fulfill a customer order. In this case, the customer will be offered an alternative or a full refund via an email through our order system.
Should you wish to cancel your order, if it is dispatched it is then too late to cancel it. .
If an item you receive is damaged, you must report it within 2 days of receiving it, BEFORE returning it.
dressesonline.ie is happy to refund or exchange a full priced item within 10 working days (we do NOT refund postage/packaging charge), in accordance with the distance selling regulations. If you are looking for an exchange, we will send it to you once the original item is received within the time frame.
Items must be returned with all original tags still attached and in original packaging. Items must not be soiled, damaged or smell of smoke or any other odour.
You should take care when trying on items to ensure that clothing is not stained with fake tan, deodorant etc. Returns received by us after the 10 working day returns period will be held until the customer arranges to collect them. We cannot accept the customer being away at the time of delivery as a valid reason for a late return.
On purchasing from dressesonline.ie you are entering a contract whereby agreeing to our terms outlined on this page.
All sale, discounted or promotional items must be returned within 10 working days from receipt where we offer website credit, exchange, refund.
Please let us know which option you require by email to firstname.lastname@example.org. Our system defaults on credit notes unless otherwise specified.
Please note that your statutory rights are not affected by this policy.
A full refund or exchange or store credit will only be guaranteed if the item is returned within the time frames stated above. Any items received after this date will be sent back to the original delivery address.
Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund for the price of the item paid only. We do not refund shipping/packaging charges.
Items which have been marked with make-up, fake tan, other marks / stains, odours of smoke / perfume or items which have had tags removed will NOT be refunded. Such items will be re-sent to the orgininal delivery address at the expense of the customer.
The returns must be sent back to us with all packaging intact in an "as new" condition that you would expect to receive an item in. The item MUST BE FOLDED - items returned "inside out", rolled or in an unfolded state CANNOT BE REFUNDED. Such items will be returned to you at your expense.
The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order therefore we will refund postage costs up to a maximum of the postage price you originally paid on your order.
Item (s) should be returned via an insured, traceable service.
DPD have a returns facility on their website which has Ci Ci Boutique on the retailer list which sometimes work out cheaper than An Post. https://dpd.ie/Returns#/
Please make a note of any tracking numbers in case they are required. We are not responsible for any damage caused to goods in transit, so please insure that they are securely packaged.
Also please note that if you originally pay through paypal, paypal will re-imburse your return postage fee on receipt of copy of postage and refund notification >> some more info here https://www.paypal.com/ie/webapps/mpp/refunded-returns
Please allow up to 7 working days after we receive the goods for the refund/credit to be credited to your bank account.
Send all returns to: Ci Ci Boutique, 39 Pearse Street, Clonakilty, Co Cork accompanied by the original invoice sent with the item with written reason stated on it for return. Items can only be returned to our store in Clonakilty in person once prior arranged as the shop staff do not handle returns. The terms and conditions of this website are for online purchases only.
Postage/packaging fees will not be refunded.
Exchange Items (Ireland Only)
If you wish to exchange your item for another size / style then let us know ASAP so that we can reserve the requested item for you. Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can effect the appearance of an item. We take our own pictures where possible (an in natural lighting) and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion.
We can offer an exchange of the same product in a different size or colour, or an item costing the same as your original purchase or if an item is less than your original purchase, subject to delivery charge. However unfortunately we cannot exchange an item for a more expensive item. Exchanges can take up to 7 days to be processed. If we are unable to exchange the item we will email you with an explanation and offer a full refund excluding the original shipping charge to your account. Please note you may only make an exchange on the same item once.